Privacy Policy

Effective date: March 25, 2025

Updated: September 24, 2025

This Privacy Policy was created because our company collects personal information about you through technological means. The technological means used for collection include emails, our website, and our social media. This policy aims to inform you about how we collect, use, disclose, store, and destroy your personal information collected through technological means, as well as some of your rights.

Definition

By personal information, we mean any information that relates to a natural person and allows that person to be identified, directly or indirectly. This policy does not cover your personal information related to the performance of your duties within a company.

Collection and use

The personal information collected through the aforementioned technological means is used exclusively by our company.

We do not generally collect personal information from minors. If we must do so, we will obtain the consent of the parent or guardian for children under 14 years of age.

We usually collect personal information directly from the individual concerned. Therefore, if you provide us with personal information about other people, such as your emergency contact, it is your responsibility to ensure that you have obtained their consent for such disclosure.

The personal information that we may collect through technological means in the course of our business is as follows, and we only give access to this information to employees who require it to perform their duties.

RP concerned

Prénom et nom des clients
Adresse résidentielles des clients
Numéro de téléphone des clients
Adresse courriel des clients
Profil d'achat des clients
Numéro de carte de crédit des clients

Employee category with access

All employees

Management and service

Communication

Consequently, when you consent to provide us with your personal information during our various interactions by technological means, you consent to its processing in accordance with this policy and to our collection, use, disclosure and retention of this information in the course of our business activities.

Generally, your personal information is not shared with anyone outside our company. However, it is possible that your personal information may be shared with individuals outside our company or with applications and software.

It is possible that we may share your personal information outside of Quebec, and, in that case, we have put in place a written agreement with the third party to ensure the protection of your personal information.

If you click on a link available on our website to another website, we are not responsible for the personal information you provide on that website.

Conservation and destruction

Our company does not retain your personal information longer than necessary to comply with our legal obligations. At the end of these periods, we securely destroy your personal information in accordance with applicable standards.

It is possible that we may store your personal information outside of Quebec, and, in that case, we have put in place a written agreement with the third party to ensure the protection of your personal information.

Protection

Our company has implemented appropriate physical, IT, technical and administrative safeguards in accordance with applicable standards to protect your personal information.

However, we cannot guarantee that internet or email transmissions and electronic data storage are 100% secure. Therefore, when you transmit your information to us, you accept this risk. If you believe your personal information has been compromised, please notify our Privacy Officer using the contact information provided at the end of this Privacy Policy.

To read more about our protection measures

Click here

Refusal

You may refuse to provide us with one or more requested pieces of personal information at any time. However, this refusal may prevent us from processing your request for products, services, or employment.

You may also refuse at any time to provide us with one or more pieces of personal information requested by technological means. In this case, you may visit our offices during opening hours so that your personal information can be collected in writing by one of our employees.

If you refuse to accept certain cookies, you may not be able to take advantage of all the features of our website.

Withdrawal

You may withdraw your consent to the use and disclosure of your personal information collected by our company at any time. However, this information will be retained by our company for as long as necessary and to comply with our legal obligations.

Access and rectification

Personal information is accessible at our head office. You can request in writing what information we have collected from you, how, why and for whom the personal information is collected, which categories of our employees have access to your personal information and to whom the personal information is disclosed, how long we retain your personal information, and the contact details of the person responsible for personal information within our organization.

You can also request in writing that we provide you with the computerized personal information collected from you in a structured and commonly used format, namely: CSV and XML.

You can also ask us in writing to correct any personal information that is inaccurate, incomplete, or ambiguous. You can also ask us to stop disseminating any personal information or to have it removed from indexes, particularly when doing so violates the law or a court order.

You can also request, in writing or verbally, that your personal information be stopped for marketing and solicitation purposes.

To do so, please contact our Privacy Officer, whose contact details are provided at the end of this Privacy Policy.

Responsible

Incident Report

Update

Please contact our Privacy Officer for more information, for any questions or comments related to this policy or regarding your personal information, as well as for any access or rectification requests, by telephone at the following number:

Telephone: 1-581-230-0047, extension 4

Please contact our Privacy Officer with any concerns you may have regarding a breach in the handling of your personal information or if you believe a privacy incident involving your personal information has occurred.

This policy may be updated from time to time. Notices of changes will be posted on our website.